Refund & Returns Policy (South Africa)

At BUDISM COUTURE, each pair of our luxury high heels is crafted with exceptional care and attention to detail. We want you to be completely satisfied with your purchase. This Refund & Returns Policy outlines your rights under South African law and our brand’s commitment to delivering products of uncompromising quality.

1. Your Rights Under South African Law

This policy is in accordance with the Consumer Protection Act, 68 of 2008 (CPA).
You are entitled to a refund, replacement, or repair if the product you receive is defective, unsafe, or not of good quality, as defined by the CPA.

A product is considered defective if, at the time of delivery, it:

  • Has a material manufacturing fault or defect.

  • Fails to perform in the way it is intended.

  • Does not match the description, sample, or demonstration model shown to you.

2. Non-Defective Goods – Exchanges

Because our shoes are luxury fashion items and made in limited quantities, we generally do not offer refunds for change of mind, incorrect size selection, or buyer’s remorse.

We may, at our sole discretion, offer an exchange or store credit if:

  • The shoes are returned within 7 days of purchase.

  • They are unworn, unused, and in their original condition with the protective stickers intact, with all packaging, dust bags, and accessories included.

  • Proof of purchase is provided.

Note: Shoes showing any sign of wear, stretching, scuffing, or sole marking will not be eligible for exchange.

Sale, promotional, and discounted items are considered final sale and are not eligible for refund, exchange, or store credit, unless found to be defective in terms of the Consumer Protection Act. Any defect that was disclosed to the customer prior to purchase will not qualify for return under the CPA.

3. Defective or Damaged Goods

In accordance with the Consumer Protection Act, 68 of 2008 (CPA), you have the right to return goods that are defective, unsafe, or not of good quality within six (6) months from the date of delivery.

If you believe your shoes are defective, you must:

  • Notify us in writing within the 6-month period, providing proof of purchase and clear photographs of the issue.

  • Return the shoes to our boutique for physical inspection.

If a manufacturing defect is confirmed, you may choose to have the shoes:

  1. Repaired, or

  2. Replaced with the same style and size (subject to availability), or

  3. Refunded in full if repair or replacement is not possible.

Important exclusions: The following are not considered defects under the CPA:

  • Normal wear and tear.

  • Damage caused by misuse, neglect, exposure to water, rough surfaces, or unsuitable storage.

  • Stretching or creasing from wear.

  • Failure to follow our care instructions.

Shoes returned for inspection but found not defective will be returned to the customer at their cost.

4. Special Orders & Bespoke Shoes

Orders for customised or made-to-measure shoes are final sale and may not be returned or exchanged unless they are defective under the CPA.

5. Refund Processing

  • Approved refunds will be processed via the original payment method within 7–10 business days.

  • Shipping costs (if applicable) and import / export duties are non-refundable, unless the return is due to a proven manufacturing defect.

6. How to Initiate a Return

To arrange a return, exchange, or inspection:

  • Visit our boutique at 88 Bree Street, Cape Town, South Africa, or

  • Email info@budism.com with your order details and photographs of the shoes.